If you can't find the answer to your question here, please use the contact form to get in touch
**Update 8th January:
I am still currently fulfilling orders as normal (see details below) but please leave extra time if you require your item(s) for a certain date to allow for any delays in your area**
Your order will be posted within three working days, via Royal Mail 1st class or Standard International.
~ Don't hesitate to get in touch here if you need more information ~
Please note that shipping to more remote locations can take up to 21 days depending on your postal service and any additional charges that may be incurred for customs clearance must be borne by you.
If you specifically need your item(s) for a certain date please let me know and I will endevour to prioritise it.
Please remember to allow extra time during bank holidays and Christmas time.
If your item is a gift, please let me know in the 'note to seller' section and I will include a note for the recipient :)
I am always trying to improve the experience for my online customers, so please don't hestitate in sending me feedback.
PACKAGING & THE ENVIRONMENT
RETURNS & REFUND POLICY
If for any reason you should be dissatisfied with your purchase, I am here to help, please get in touch and let me
know as soon as possible.
I hand package all items myself, so I do everything I can to ensure your items arrive in perfect condition.
I do however have no control over how the postal service handles packages once they leave my hands, so please let me know if you have any issues or concerns on receiving your order.
I do not issue refunds unless items are faulty but exchanges are welcome within 21 days with proof of purchase. Earrings cannot be returned for hygiene reasons.
In the unlikely event that any item you have ordered or purchased from my Polperro shop is faulty please contact me within 21 days of purchase to arrange returning for a replacement or refund.
In an effort to reduce using single use plastics, I no longer use cello sleeves in my card packaging for online orders. They will now be sent to you wrapped in acid free tissue paper that you can recycle.
I post all my small prints flat, packed in a bio-based sleeve, that is compostable, biodegradable & recyclable in a hard backed box that you can reuse or recycle. Larger prints are rolled and sent in a postage tube to prevent creasing.
I endeavour to only use reused bubble wrap, foam and any plastic I have already received in packaging myself.
I am not taking on commissioned work at the moment, but I may be able to help you if you have a project in mind that involves using work I have previously created.